Terms of Service
Last updated: October 5, 2026
1. Service Level Agreement
Nerve targets 99.99% monthly uptime for its cloud bridge services. The offline POS core, being fully self-hosted on customer hardware, is covered by a 24/7 monitoring retainer advisory rather than a hard uptime guarantee. Scheduled maintenance windows are communicated 72 hours in advance.
2. Software Licensing
Nerve is licensed per register node on a non-exclusive, non-transferable subscription basis. Licenses may not be sublicensed, reverse-engineered, or redistributed. A perpetual emergency-mode license is retained for FBR fiscalization during subscription lapses.
3. Data Encryption Standards
All data at rest is encrypted with AES-256. Data in transit is protected by TLS 1.3 with perfect forward secrecy. FBR fiscal packets are signed with RSA-2048 and hashed with SHA-256 for integrity verification.
4. FBR Compliance Liability
Nerve provides certified fiscalization plumbing, but the operator of each business remains the taxable entity of record. Nerve disclaims liability for incorrect registration details, device tampering, or misconfiguration of tax rates by the customer.
5. Acceptable Use
The platform must not be used for illicit trade, counterfeit receipt generation, or circumvention of Federal Board of Revenue reporting requirements. Violations result in immediate license revocation and evidence preservation for regulatory handoff.